FREE SHIPPING!
on orders of $199 or more

FREE SHIPPING IS DISCONTINUED DURING ALL SITE-WIDE SALES PROMOTIONS IN ORDER TO GIVE YOU BETTER DISCOUNTS. FREE SHIPPING IS VALID ON ORDERS OVER $199 IN THE CONTINENTAL UNITED STATES ONLY.



We have one person pull every order and another check every order before it ships. Since we have a lot of products with similar names as well as scented or unscented varieties, we know that by having both our staff and our accounts look at and follow the order form when placing orders, our valued accounts can be assured that they will get the exact product that they want. We will repeat your order back to you using this same form. Thank you!

PAYMENTS:

  • We accept VISA, MasterCard, American Express, and Discover.
  • No checks accepted.
  • A $25 fee will be added to the original order amount for ALL returned packages.
  • NO EXCEPTIONS!

SHIPPING:

  • Most orders placed before 2:00 p.m. will be shipped out the same day.
  • Most orders placed after 2:00 p.m. will ship out the next business day.
  • The standard shipping fee is $14.50*

*Occasionally we will have to call for authorization to charge an additional fee for orders that exceed 20 lbs.

TAXES:

Missouri residents - a completed Resellers's permit must be provided or tax will be charged.

BACKORDERS:

Although we make every effort to ship your order complete, occasionally we are forced to backorder certain items. We do not charge for backordered items until they are actually shipped out. When the backordered item comes in and before shipping, we will call and comfirm with you that the item is still desired. You do not need to re-order. If the original order was over $1000, the backordered item will be shipped out with no additional shipping charges. If the original order was less than $1000, the backordered item will be shipped out with standard shipping charges as GROUND charges us by weight.

ERRORS OR PROBLEMS:

  • If you experience errors or problems on an order, please call us within 5 working days of receipt of your order. On returns due to our error, we will pay regular GROUND shipping to return goods and ship replacements.
  • Empty containers and their components may not be returned.

DAMAGED ITEMS:

If your order is damaged, please contact the local freight office for a damage inspection.

RETURNED SHIPMENTS:

  • All returns must have an authorization number, which must be placed on the outside of the box. A returned authorization number can be obtained by calling us at 1-877-754-6253.
  • A 25% restocking fee will be charged for returned merchandise.
  • ONLY product exchange will be accepted beyond one month of original purchase date.No returns or exchanges after 90 days.

Returned items must be received by us unopened and in resalable condition. Each product must be placed "box in a box" Double boxed.