on orders of $199 or more
We have one person pull every order and another check every order before it ships. Since we have a lot of products with similar names as well as scented or unscented varieties, we know that by having both our staff and our accounts look at and follow the order form when placing orders, our valued accounts can be assured that they will get the exact product that they want. We will repeat your order back to you using this same form. Thank you!
*Occasionally we will have to call for authorization to charge an additional fee for orders that exceed 20 lbs.
Missouri residents - a completed Resellers's permit must be provided or tax will be charged.
Although we make every effort to ship your order complete, occasionally we are forced to backorder certain items. We do not charge for backordered items until they are actually shipped out. When the backordered item comes in and before shipping, we will call and comfirm with you that the item is still desired. You do not need to re-order. If the original order was over $1000, the backordered item will be shipped out with no additional shipping charges. If the original order was less than $1000, the backordered item will be shipped out with standard shipping charges as GROUND charges us by weight.
ERRORS OR PROBLEMS:
If your order is damaged, please contact the local freight office for a damage inspection.
Returned items must be received by us unopened and in resalable condition. Each product must be placed "box in a box" Double boxed.